Refund Policy
Last updated: July 2026. Please read this page carefully; contact us if anything is unclear.
Custom Projects (Websites, Software, Design)
Advance payments made to begin scoping or design work are non-refundable once work has started, as they cover time already committed by our team.
If a project is cancelled before any development work has begun, we will refund the advance payment minus any costs already incurred (such as third-party licensing or domain registration purchased on your behalf).
Hosting & Domain Registration
Domain registration and annual hosting fees are non-refundable once purchased, as these are paid directly to third-party registrars and infrastructure providers on your behalf.
Digital Marketing Services
Monthly marketing retainers are billed in advance for that month's work. Because campaign setup and management time is committed at the start of the month, fees for the current month are non-refundable, though services can be paused or cancelled for future months with notice.
Security & Installation Services
Once equipment has been ordered or installation work has begun, payments become non-refundable. Cancellations made before equipment procurement may be eligible for a partial refund of the service fee.
How to Request a Refund
To request a refund under the conditions above, email info@zaman-it.com with your project or invoice reference. We aim to respond to all refund requests within 5 business days.